Behind every call to 211 is a caring and compassionate person ready to listen, solve problems, and provide excellent service for those looking for help.
Read on to learn more about these incredible servant leaders:
How long have you been with 211?
Since November 2024
What motivates you to do this important but challenging work?
A lot of our work doesn’t allow us to see someone directly and immediately being helped. But now, we’re able to coordinate emergency rides to warming centers, shelters, and winter crisis services for anyone in need.
Being able to help someone right away, and actually track the ride to see they were picked up and dropped off safely, makes me feel like what I’m doing matters. For some of our callers, this really could mean the difference between life and death.
On the other side of that, I love helping connect people to resources that might make a lasting impact. Not every resource fits every need, but it feels great to connect someone with a food pantry they didn’t know about, or to help a mom find emergency formula or diapers.
If I can make a positive impact on just one person each shift, that’s what helps me push through the tough days.
What’s one thing everyone should know about 211?
We are a resource directory. We do our best to connect people with resources to suit the needs they have and things they might not have even realized they needed. We might not always have a resource someone calls in for, but there is always a resource available that could help benefit each caller if they’re willing to accept it!
How long have you been with 211?
6.5 years
What motivates you to do this important but challenging work?
MY LIVED EXPERIENCE, Wisdom, ISO Human connection, quality customer service, person-centered missions, and core values align with my service to others. As a life-long volunteer, donor, employee of various United Way Services, and as a US Veteran, it is important I advocate for others; I have been on both sides of circumstances, severe setbacks with system failure, both as a Civilian & Certified CRA, Certified Community Resource Advisor. With United Way, 211, and partnerships, we maintain and provide real-time updates, such as meaningful Holiday programs, life-saving transportation, food, and shelter. Our information & referral system is an internationally renowned system, training and translation of our local region’s Unmet Needs/Outcomes.
WE ARE a force for good, measurable data, impacts of human social services, providing life-changing experiences with integrity to confidential, anonymous access TO ALL !!!
What’s one thing everyone should know about 211?
Providing HOPE via a 24/7 human connection is tough, and we are UP for it !!! We are community health workers at heart; we aim for comprehensive coping resources among shattered policies in social services. We are a community of communities, UNITED.
How long have you been with 211?
6 years
What motivates you to do this important but challenging work?
What’s one thing everyone should know about 211?
United Way 211 is a powerful resource for our community. To learn more about 211, please visit 211nwo.org!
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Behind every call to 211 is a caring and compassionate person ready to listen, solve problems, and...
Behind every call to 211 is a caring and compassionate person ready to listen, solve problems, and...
