United Way 211

AN ENTRY POINT FOR ANY RESOURCE

United Way 211 is a free and anonymous information and referral service available to anyone in Lucas, Ottawa, Wood County with a health or human service need. 211 has a database of over thousands of different health and human service resources for residents of Lucas, Ottawa, and Wood counties.

Connect with our Community Resource Advisors 24/7 to get information about:

Food

Housing

Healthcare

Transporation

And More!

Community Resource Advisors are trained to listen, ask questions, assess needs and connect callers to community resources from our large database of national, state and local resources. We also offer translation services to ensure that language is not a barrier to people seeking help.

You can reach 211 by dialing 2-1-1 (or 800-650-HELP), through internet chat or by texting your zip code to 898-211.

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211 Programs & Services

Coordinated Entry is a system that helps people experiencing homelessness or at risk of homelessness quickly access housing, shelter, and other assistance programs. It’s also known as coordinated assessment or coordinated intake.

Coordinated Entry helps people by:  

  • Streamlining resources: Taking the burden of navigating local resources off the person experiencing homelessness  
  • Matching people with the right services: Connecting people with the most appropriate housing and services  
  • Prioritizing needs: Prioritizing the most intensive interventions for people with the highest needs  
  • Being non-judgmental: Working to restore dignity and hope to the client 

If you someone you know is experiencing homelessness or at-risk of homelessness, please contact 211. 

This program provides free confidential transportation to people in need of food, health visits, and more through the rideshare app, Lyft. Visit our webpage to learn more.

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This program provides free food delivery to people who don’t have the ability to drive to a food pantry. We currently partner with Brown Bag Food Project and Greater Grace Christian Church. We are actively looking for more pantry partners, please contact ematthews@211toledoteam.org to inquire.

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211 Counts provides real-time, searchable and visual presentations of data from request to 211. Using 211 Counts, you’ll find a snapshot of community-specific needs that have been received by 211 displayed by county, city or ZIP code, and districs from as recently as yesterday, enabling you to easily check trends, make comparisons and share information. 

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Find key information on the most requested resources, including food, housing, and clothing. Our 211 Quick Guides make it easy to connect with essential services in your community.

VIEW QUICK GUIDES

Access our 211 online training recordings to learn how to navigate and utilize essential community resources. These recordings offer step-by-step guidance on connecting individuals with the support they need, covering topics like food assistance, housing, and healthcare. Perfect for professionals and volunteers looking to deepen their knowledge and better assist those in need.

WATCH TRAININGS

Our 211 Translation Services ensure that language is never a barrier to accessing essential community resources. We offer support in multiple languages to help individuals connect with vital services like food assistance, housing, and healthcare. You can print your own 211 materials in the following languages: English, Spanish, Arabic, Chinese-Mandarin

VIEW TRANSLATED MATERIALS

Other Ways to Connect with 211