Caring Faces of 211: Meet Kaylie, Ashley, Colby, and Karen

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Written by Jon Dorcely

Jon Dorcely is the director of marketing & engagement for United Way of Greater Toledo. If you would like to connect with him please email Jon.Dorcely@UnitedWayToledo.org.

January 30, 2026

Behind every call to 211 is a caring and compassionate person ready to listen, solve problems, and provide excellent service for those looking for help.

Read on to learn more about these incredible servant leaders:

Kaylie WilliamsKaylie Williams

How long have you been with 211?
1.5 years

What motivates you to do this important but challenging work?
Even when the work is challenging, knowing that I can make a meaningful difference in someone’s life motivates me to keep going, in addition to making a positive impact on our community.

What’s one thing everyone should know about 211?
Everyone should know that 211 responds directly to the needs of the community and advocates for callers when their needs go unmet.


Ashley ViertlbeckAshley Viertlbeck

How long have you been with 211?
4 years

What motivates you to do this important but challenging work?
What motivates me to do this important but challenging work is the positive impact we make on the individuals we serve. Helping vulnerable populations that may have barriers to accessing resources otherwise and being able to lead these individuals to the most helpful resources for their situations brings a sense of comfort. Although we may not have an answer to everything that is asked of us, we are always willing to be a listening ear and provide support!

What’s one thing everyone should know about 211?
Everyone should know that we are a free, confidential service and are open 24/7. A lot of individuals don’t realize that we are here to help day or night.


Colby BuzzellColby Buzzell

How long have you been with 211?
4 years

What motivates you to do this important but challenging work?
My amazing coworkers, my stellar bosses, and the lovely community!

What’s one thing everyone should know about 211?
I work with the best team and community that has ever existed!!

 

 


Karen FoksKaren Foks

How long have you been with 211?
6 years

What motivates you to do this important but challenging work?
The fact that we can connect people with resources that they need help with makes it worth it.

What’s one thing everyone should know about 211?
We are here to help with resources in the community.

United Way 211 is a powerful resource for our community. To learn more about 211, please visit 211nwo.org!

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