211: Ride united

Ride United helps break down transportation barriers so individuals and families can access the services they need most.

Through a partnership with United Way 211 and Lyft, the program provides free rides for eligible community members—ensuring lack of transportation doesn’t stand in the way of vital resources like medical care, food, housing support, and employment services.

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Frequently Asked Questions

What is Ride United?

Ride United is a program that helps to provide transportation through the rideshare app Lyft for people to receive education, healthcare, job training and other social services. 

Who can use Ride United?

Ride United is available to anyone who is unable to pay for transportation and/or have anyone available to provide transportation. The requester must originate from a Lucas, Ottawa or Wood County zip code. 

How do I request transportation via Ride United?

At this time, Ride United is a referral-only program. It is our hope to grow this program so that we can fill transportation gaps for more people across our three-county footprint. You can always contact 211 for connection to other transportation resources in our community. 

Is Ride United confidential?

Lyft rides scheduled through Ride United appear just like normal requests to Lyft Drivers. The driver will not know that the ride was scheduled and paid for via the program.  

Can I utilize other rideshare apps or local transportation agencies?

Lyft is the only rideshare app that can provide rides through Ride United. As we grow this program, we hope to partner with other rideshare apps and local transportation providers to serve more people across our three-county footprint. 

How can my organization explore a deeper partnership with Ride United?

If your organization is interested in partnering with Ride United to expand access to transportation for the people you serve, we’d love to connect.

Please contact erin.tupper@unitedwaytoledo.org to start a conversation about partnership opportunities, referral processes, and ways we can work together to reduce transportation barriers in our community.

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You can reach a Community Resource Advisor by dialing 211 (or 800-650-HELP), through internet chat or by texting your zip code to 898-211

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